FREQUENTLY ASKED QUESTIONS
Please see our most frequently answered questions below. If there are any questions which you feel we haven’t mentioned or answered then please contact us on 07917101122 or emails us on info@oxwoldsdesigns.co.uk and we’ll get in contact with you as soon as possible.
PLACING AN ORDER
Do you have to register an account to place an order?
Opening and registering for an account is not mandatory when placing an order. However registering saves your details (delivery and billing addresses) so you can order from us easily again. We do not retain any of your card details.
How will I know if my order has been received?
You will receive an email confirming that your order has been placed. If you notice that you’ve input any incorrect details, whether it’s regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.
Can I place an order from overseas?
Yes we deliver worldwide. Delivery prices will vary dependent on the weight, size and destination. Once you’ve chosen your items, within the shopping cart, the website will automatically calculate the delivery price for your chosen destination. Delivery times vary on the destination, so please refer to our ‘International Delivery Times’ within the shipping and returns page. (Insert link). Please note that there are some exceptions where we are unable to deliver certain products to certain countries due to weight, size and particular country importation requirements and if your needs fall within these categories then please contact us via email info@oxwoldsdesigns.co.uk or by phone on 07917101122 and we will do our utmost to either help or explain why there is some restriction.
GERNAL ENQUIRIES
How long does it take to produce a commissioned piece?
It takes 8-12 weeks to make a commissioned piece
Do the wine racks come with brackets?
Yes all wall hung racks come with wooden handing cleats with robust fixings as standard. We also sell steel brackets and plates for a more industrial look however these are sold at an additional cost.
Can I have a wine rack made of a different wood?
Yes we can source different materials such as characterful elm walnut maple they all look fantastic. These would be on a POA.
Can I have a wine rack in a lighter colour?
Yes we also offer a limed finish, this will incur an additional cost.
Order/Dispatch Times
Normal Dispatch Times (Excluding Christmas/December):
Orders placed before 3:00PM on any working day are guaranteed to be dispatched the same day (Monday - Friday / Stock Permitting).
Orders placed between 3:00PM on a Friday and 3:00PM on a Monday will be dispatched on Monday (excluding public / bank holidays).
How can I pay for my purchases?
Orders can be paid for online via PayPal or credit and debit cards We accept all major payment cards including Visa, Mastercard, American Express and Switch, however we are unfortunately unable to accept Diners Card.
If you are unable to place an online order you can call 07917101122 (between 9am and 5pm Monday to Friday).
Are my details secure?
Yes your card details are totally secure. We do not retain any of your card details. Registering an account with us is an easy way to keep your address and billing address in one place without having to re-enter information.
What should I do if my debit/credit card is refused?
If you are having any difficulties regarding payment transactions on our online website then please phone us on 07917101122. Please alert us of any problems you encounter when using our online ordering system and we will do our best to ensure these do not happen again. If your debit/credit card is still not working we suggest you check your card’s status and funds with your bank.
I cannot place my order online, what should I do?
If you are having any difficulties using or placing an order on our website then please phone us straight away on 07917101122. Please alert us of any problems you encounter when using our online ordering system and we will do our best to ensure these do not happen again.
Paying for an order
How will I know my payment has been successful?
Once your payment has been received you will receive an email, this will confirm your purchase. If you notice that you’ve inputted any incorrect details, whether it’s regarding an address or the incorrect item/quantity, please contact us with the correct information as soon as possible.
My payment has been declined, what should I do?
If your payment has been declined please phone us on 07917101122 and speak to one of our customer service advisors. They can see the status of your order and advise on what action to take. If you are having any difficulties speaking to one of our members then email us at info@oxwoldsdesigns.co.uk
Are receipts sent with deliveries?
Online: An invoice is included with your goods dispatched from our warehouse.
Over the phone: A PDQ receipt as well as an invoice is included with your goods dispatched from our warehouse.
Please Note: We don’t include an invoice in orders that are being sent to others on your behalf. As an example, if you are purchasing an item(s) for a friend and are delivering it directly to them, we’ll include your name and address and inform them that the goods have been sent on your behalf and also include a hand written gift tag, if required
My order
I have not received a confirmation email?
If you have not received a confirmation email within 72 hours then please either call us on 07917101122 or email info@oxwoldsdesigns.co.uk with your order number. We will be able to track down your order and payment details.
How do I amend an order?
You can amend your order up until you have entered your payment details. Once you have completed this section of your order, you can’t amend it online. If you do wish to amend your order, please get in contact with us either by phone 07917101122 or email us on info@oxwoldsdesigns.co.uk
How do I cancel an order?
All orders from Wineware can be cancelled up to 14 working days following placement of order. Please inform us by email at info@oxwoldsdesigns.co.uk stating 'Order Cancellation' as the subject and including all order details (name, products, order number etc.) within the correspondence. Cancelled orders will be refunded in full, once the goods have been received back by Oxwolds Designs Ltd in a new and a re-sellable condition, however this does not include any shipping costs incurred by the sender.
Delivery Information
All prices stated on our website are exclusive of delivery charges. These will be added to the order total in the checkout area (if applicable).
Please see our shipping page for more information.